Terms & Conditions

Last Updated: 03-01-25

Welcome to Kaitlyn & Clark! By accessing or using our website (www.kaitlynandclark.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

  • Store Name: Kaitlyn & Clark
  • Location: Based in the USA, we primarily serve customers in the USA, Canada, United Kingdom, Australia, and the UAE.
  • Products: Clothing and Accessories (including made-to-order items).

2. Payments

  • We accept major credit cards, PayPal, and other secure payment methods. Transactions are processed in USD, and any applicable conversion fees are the customer’s responsibility.

3. Shipping

  • Shipping Carriers and Regions:
    • USA: Orders shipped via DHL Express.
    • United Kingdom: Orders shipped via DHL Express.
    • Australia: Orders shipped via AusPost.
    • Canada and UAE: Orders may use DHL Express or alternate carriers as needed.
  • Shipping Times:
    • Processing time: 1–3 business days.
    • Transit time: 8-15 business days.
    • Shipping times may vary based on location and carrier availability.
  • Lost or Stolen Packages: If a package is marked as β€œdelivered” but is not received, please wait 72 hours before contacting us, as couriers may update the status prematurely. If the package is still missing, we will assist in filing a claim with the shipping provider. **Kaitlyn & Clark is not responsible for lost or stolen packages after delivery confirmation.**
  • Free Shipping: Orders over $100 qualify for free shipping.

4. Returns and Refunds

  • Refund Policy:
    • All customers may return or exchange items within **7 days** of delivery.
    • Non-VIP customers are responsible for return shipping costs, duties, and taxes.
    • VIP Level 2+ members enjoy **free returns within 7 days.**
    • VIP Level 4 members receive **free returns + an extended 30-day return period.**
    • Returned items must be in **original condition**, unworn, unwashed, and with tags attached.
  • Exclusive Store Credit Bonus: Opt for store credit instead of a refund and receive an additional **25% bonus credit**, instantly available for use.

5. Exchanges

  • How to Initiate an Exchange:
    • Customers **must** start the exchange process through our **Returns & Exchanges Portal**.
    • Exchanges must be initiated within **7 days** of delivery.

6. AI-Generated Content and Images

  • All Kaitlyn & Clark website models, product images, and videos are AI-generated.
  • AI-generated images and videos aim to represent the product with 99% accuracy, but minor differences between the images/videos and the delivered product may occur.
  • By purchasing from Kaitlyn & Clark, customers acknowledge:
    • They understand all visuals are AI-generated.
    • Minor variations in product appearance are acceptable.
    • These variations do **not qualify for a return.**

7. Intellectual Property

  • All content, including images, videos, text, and designs, is the property of Kaitlyn & Clark. Unauthorized reproduction is strictly prohibited.

8. Fraud Prevention & Chargebacks

  • Any fraudulent chargebacks or claims of non-receipt will be **investigated**. Customers found engaging in fraud may be banned from future purchases.

9. Warranty Disclaimer

  • Products are sold "as-is" with no express or implied warranties, including but not limited to fitness for a particular purpose or merchantability.

10. Governing Law & Dispute Resolution

  • These Terms and Conditions are governed by the laws of the **United States**.
  • Any disputes will be resolved through **binding arbitration**, except where prohibited by law.

11. Contact Us

For questions or concerns, please contact us at:

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