FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Product Information

Are your models and product images accurate?

Do you offer discounts or promotions?

How do I contact customer support?

Shopping

What shipping methods are available?

When will I receive my order?

Do you ship internationally?

Do you offer free shipping?

Are duties & taxes included?

I didn’t receive all my items—what should I do?

Can I cancel or change my order?

The item I received is broken or defective—what should I do?

Payment

What payment methods do you accept?

Is my information secure?

Can I use a different payment method?

Referral Program

How does the Refer & Earn Program work?

Do I need to create an account?

Where can I see my referral status?

Orders & Returns

How do I place an order?

How do I track my order?

How can I return a product?

What if my order is lost or stolen?

Still have questions? Contact us