We use trusted carriers for shipping:

• USA & United Kingdom: DHL Express.
• Australia: AusPost.
• Canada & UAE: DHL Express or other carriers based on availability.
  We ensure secure and reliable delivery no matter your location.

Orders are processed within 24 to 72 hours after being placed. Delivery times depend on your location:

• USA: 7–14 business days.
• International (e.g., UK, Australia): 8–15 business days.
  During high-demand periods or unforeseen events, delivery times may extend slightly.

If your order arrives incomplete, it may be shipped in separate packages due to multiple warehouse locations. If you haven't received all items within 30 business days, please contact us at Contact@KaitlynandClark.com.

You can request to cancel or modify your order within 12 hours of placing it by emailing us at Contact@KaitlynandClark.com. Once your order has been processed and shipped, cancellations or modifications are no longer possible.

If you receive a defective or damaged item, please contact us immediately at Contact@KaitlynandClark.com with the following details:

• Your order number.
• A brief description of the issue.
• A photo or video of the defect.

We will issue a refund in the form of store credit or provide another solution based on your preference. In most cases, you will not need to return the item.

Yes, we ship to select international destinations, including USA, United Kingdom, Canada, Australia, and UAE. Additional shipping charges may apply for certain locations.

📦 Yes! We offer FREE shipping on all orders over $100 worldwide.

🌍 Duties & taxes are the responsibility of the customer and are non-refundable. Please check your local regulations before placing an order.

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Debit Cards
• PayPal

All payments are processed securely with SSL encryption.

Yes, your information is secure. We use SSL encryption to protect your personal data, and all transactions are processed securely. We follow PCI-DSS requirements and use AES-256 encryption to ensure your information remains private.

At this time, we only accept the payment methods listed above. If you encounter issues, please contact us at Contact@KaitlynandClark.com for assistance.

Our VIP Rewards Program offers exclusive perks, points, and discounts based on your total spend. The more you shop, the more rewards you unlock! 🎉
💎 Earn VIP points for every dollar spent.
🎂 Enjoy birthday gifts, early access to sales, and double points days.
🛍 VIP Level 4 members get free returns + an extended 30-day return period.

👉 Learn more about our VIP Rewards Program

✅ Yes! VIP discounts stack with promo codes and automatic savings. This means you can enjoy extra savings on top of our regular discounts for the best deal possible!

💰 If you choose store credit instead of a refund, you’ll receive a 25% bonus instantly! This is the fastest refund option, and you can use the credit right away.

Placing an order is simple:

1. Browse our collection and select the item you love.
2. Choose the size and color, then click "Add to Cart."
3. Proceed to checkout, fill in your shipping details, and complete payment.

Once your order is placed, you'll receive a confirmation email with your order details.

Once your order is shipped, you will receive an email with a tracking number. Use the tracking link provided to monitor the delivery progress.

No, you don’t need an account to place an order. However, creating an account allows you to:

• Track your orders.
• Save your shipping and payment information for faster checkout.
• Receive exclusive promotions and updates.

You may return an item within 7 days of delivery.

• Non-VIPs: Pay return shipping costs.
• VIP Level 2+ Members: Enjoy free returns within 7 days.
• VIP Level 4 Members: Get free returns + 30 days to return items.

Returns must be unused, in original packaging, and with tags attached. Start your return in the Returns & Exchanges Portal.

💰 Want More Value? Choose store credit and get a 25% bonus instantly!

Refund Options:

💰 Store Credit – Receive a refund as store credit for future purchases.
🎁 Exclusive Bonus – Opt for store credit instead of a refund and get an extra 25% bonus instantly!
💳 Original Payment Refund – Available, but may take 7-10 business days to process.

Exchanges:

👗 One-Time Size Exchange – Need a different size? Exchange your item within 7 days of delivery via our Returns & Exchanges Portal.
💡 Our Team Recommends – Keep your current item and receive 50% off the correct size to save on shipping & processing time!

• Customers must report missing orders within 7 days of expected delivery.
• If the package is marked "delivered" but not received, wait 72 hours before reporting.
• If lost, a replacement order may be issued after investigation.

Our models and product images are AI-generated to represent the product with 99% accuracy. While slight variations in color, texture, or detailing may occur, we ensure that all products meet the high-quality standards you expect. By purchasing, you acknowledge and accept this.