Last Updated: 03-01-25

Welcome to Kaitlyn & Clark! By accessing or using our website (www.kaitlynandclark.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

• Store Name: Kaitlyn & Clark
• Location: Based in the USA, we primarily serve customers in the USA, Canada, United Kingdom, Australia, and the UAE.
• Products: Clothing and Accessories (including made-to-order items).

2. Payments

• We accept major credit cards, PayPal, and other secure payment methods. Transactions are processed in USD, and any applicable conversion fees are the customer’s responsibility.

3. Shipping

• Shipping Carriers and Regions:
  • USA: Orders shipped via DHL Express.
  • United Kingdom: Orders shipped via DHL Express.
  • Australia: Orders shipped via AusPost.
  • Canada and UAE: Orders may use DHL Express or alternate carriers as needed.
• Shipping Times:
  • Processing time: 1–3 business days.
  • Transit time: 8-15 business days.
  • Shipping times may vary based on location and carrier availability.
• Lost or Stolen Packages: If a package is marked as “delivered” but is not received, please wait 72 hours before contacting us, as couriers may update the status prematurely. If the package is still missing, we will assist in filing a claim with the shipping provider. **Kaitlyn & Clark is not responsible for lost or stolen packages after delivery confirmation.**
• Free Shipping: Orders over $100 qualify for free shipping.

4. Returns and Refunds

• Refund Policy:
  • All customers may return or exchange items within **7 days** of delivery.
  • Non-VIP customers are responsible for return shipping costs, duties, and taxes.
  • VIP Level 2+ members enjoy **free returns within 7 days.**
  • VIP Level 4 members receive **free returns + an extended 30-day return period.**
  • Returned items must be in **original condition**, unworn, unwashed, and with tags attached.
• Exclusive Store Credit Bonus: Opt for store credit instead of a refund and receive an additional **25% bonus credit**, instantly available for use.

5. Exchanges

• How to Initiate an Exchange:
  • Customers **must** start the exchange process through our **Returns & Exchanges Portal**.
  • Exchanges must be initiated within **7 days** of delivery.

6. AI-Generated Content and Images

• All Kaitlyn & Clark website models, product images, and videos are AI-generated.
• AI-generated images and videos aim to represent the product with 99% accuracy, but minor differences between the images/videos and the delivered product may occur.
• By purchasing from Kaitlyn & Clark, customers acknowledge:
  • They understand all visuals are AI-generated.
  • Minor variations in product appearance are acceptable.
  • These variations do **not qualify for a return.**

7. Intellectual Property

• All content, including images, videos, text, and designs, is the property of Kaitlyn & Clark. Unauthorized reproduction is strictly prohibited.

8. Fraud Prevention & Chargebacks

• Any fraudulent chargebacks or claims of non-receipt will be **investigated**. Customers found engaging in fraud may be banned from future purchases.

9. Warranty Disclaimer

• Products are sold "as-is" with no express or implied warranties, including but not limited to fitness for a particular purpose or merchantability.

10. Governing Law & Dispute Resolution

• These Terms and Conditions are governed by the laws of the **United States**.
• Any disputes will be resolved through **binding arbitration**, except where prohibited by law.

11. Contact Us

For questions or concerns, please contact us at:

• Email: Contact@KaitlynandClark.com